David Samuel

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Top Stories by David Samuel

Outage. That word is a sharp stick in the eye of the energy and utilities industry. But outages are a way of life for all utilities, especially in geographies that are prone to bad weather. In fact, utilities spend a significant amount of their time and resources maintaining physical assets and recovering from outages when they occur. Restoring service is not enough, however. In addition to restoration activities, utilities must communicate the status of an outage and the expected recovery time to emergency departments (police, fire, and hospitals), affected customers, the media, local government, and the public utilities commission. Poor communication has often turned a relatively small-scale outage into a full-scale public relations nightmare. And in today's deregulated, competitive environment, utilities cannot afford to let that happen, or to be ranked low on t... (more)

United Utilities of the United Kingdom: Field-Force Integration

Because of the massive utility infrastructures that keep water, gas, and electricity flowing, consumers today can turn on a switch and enjoy the pleasure of well-lit, comfortable living spaces. It's up to Information Technology (IT) infrastructures and integration, however - not generators, pumps, and pipelines - to manage consumers' utilities accounts, including metering and provisioning, and make the delivery system work for producers and consumers alike. Based in Manchester, England, United Utilities provides metering and billing services for 2.5 million gas, electric, and wa... (more)